{"id":22902,"date":"2012-12-26T19:24:30","date_gmt":"2012-12-26T17:24:30","guid":{"rendered":"http:\/\/juverdeanu.ro\/blog\/?p=22902"},"modified":"2012-12-26T19:29:06","modified_gmt":"2012-12-26T17:29:06","slug":"problema-curierilor-din-romania","status":"publish","type":"post","link":"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania","title":{"rendered":"Problema curierilor din Rom\u00e2nia"},"content":{"rendered":"<p>Se poate spune c\u0103 \u00een 2012 firmele de curierat au fost luate la \u021bint\u0103 de blogosfer\u0103. Nu cred c\u0103 suntem prea r\u0103i \u0219i nu se pune <a href=\"http:\/\/www.zoso.ro\/curierat\/\" target=\"_blank\">problema folosirii corecte a serviciului de curierat,<\/a> ci, mai degraba, a respectului pentru client.<!--more--><\/p>\n<p>\u00cen \u00a0prima jum\u0103tate a anului am avut o astfel de problem\u0103 cu filiala local\u0103 a unei firme de curierat.<a href=\"http:\/\/juverdeanu.ro\/blog\/posmagi-muiati-pentru-curierii-bacaului\/\" target=\"_blank\"> Am relatat cele \u00eent\u00e2mplate<\/a> pe blog \u0219i situa\u021bia <a href=\"http:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client\/\" target=\"_blank\">s-a remediat, oarecum<\/a>. Am fost sunat de firma de la care am f\u0103cut comanda, am fost sunat de PR-ul firmei de curierat \u0219.a.m.d. Nu avea leg\u0103tur\u0103 cu banii, pentru c\u0103 plata am f\u0103cut-o cu cardul.<\/p>\n<p>Curierul trebuie este cel care face leg\u0103tura \u00eentre client \u0219i furnizor. Cum mi-a explicat foarte bine o reprezentant\u0103 de la F64: \u201enu se poate tolera un comportament inadecvat fa\u021b\u0103 de client, pentru c\u0103 acesta va asocia serviciul de curierat cu noi \u0219i risc\u0103m s\u0103 le pierdem \u00eencrederea\u201d. Cu alte cuvinte, mi se pare corect ca un curier s\u0103 spun\u0103 c\u0103 nu poate sta dup\u0103 un singur client mai mult de 10 minute, dar trebuie s\u0103 g\u0103seasc\u0103 o cale de mijloc: fie c\u0103 revine mai t\u00e2rziu, fie c\u0103 produsul se poate ridica de la sediu. Este foarte important s\u0103 sune <strong>\u00eenainte<\/strong> s\u0103 ajung\u0103 la client \u0219i nu c\u00e2nd este la u\u0219\u0103.<\/p>\n<p>De la firma de curierat \u00a0care mi-a creat probleme atunci am primit un r\u0103spuns foarte corect de la sediul central: \u201ecurierii no\u0219tri trebuie s\u0103 v\u0103 sune pentru c\u0103 de asta primesc telefon de serviciu\u201d.<\/p>\n<p>Nu po\u021bi angaja un individ baz\u00e2ndu-te doar pe experien\u021ba sa ca \u0219ofer, ci trebuie s\u0103 ai grij\u0103 s\u0103 aib\u0103 minimum 7 ani de acas\u0103. Este una s\u0103-i spui omului c\u0103: \u201e\u00eemi pare r\u0103u, dar nu pot ajunge la dumneavoastr\u0103 \u00een jum\u0103tate de or\u0103, dar am putea \u00eencerca mai t\u00e2rziu, dup\u0103 ora cutare\u201d \u0219i alta s\u0103-i spui: \u201eAuzi\u021bi? Vede\u021bi c\u0103 eu nu pot s\u0103 stau a\u0219a dup\u0103 fiecare client, da?\u201d.<\/p>\n<p>\u00cen cazul blestematei, <a href=\"http:\/\/maldita.ro\/cargus-firma-unde-curierii-urla-la-tine.html\" target=\"_blank\">din descrierea ei,<\/a> mai avea pu\u021bin \u0219i-i spunea vreo dou\u0103 cu \u201ef\u0103\u201d, iar \u00een partea cealalt\u0103 <a href=\"http:\/\/portase.net\/2012\/12\/25\/cum-nu-mai-apelez-fan-courier-niciodata-niciodata-niciodata\/\" target=\"_blank\">mai c\u0103 ar fi cerut un rachiu pentru serviciul prestat<\/a>. Ca s\u0103 nu mai spun c\u0103 scuzele de genul: \u201eda nu v\u0103 merge interfonul sau ce\u201d ar putea fi traduse \u00een: \u201eam uitat s\u0103 v\u0103 sun, dar v\u0103 chem cu \u0219urubelni\u021ba \u0219i covora\u0219ul ro\u0219u p\u00e2n\u0103 jos s\u0103 v\u0103 cere\u021bi scuze pentru c\u0103 sunt prea comod\u201d.<\/p>\n<p><a href=\"http:\/\/juverdeanu.ro\/blog\/wp-content\/uploads\/2012\/12\/curierat-rapid-urgent-curier1.jpg\"><img loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-22903\" alt=\"curierat-rapid-urgent-curier[1]\" src=\"http:\/\/juverdeanu.ro\/blog\/wp-content\/uploads\/2012\/12\/curierat-rapid-urgent-curier1-150x150.jpg\" width=\"150\" height=\"150\" \/><\/a>E drept c\u0103 unii clien\u021bi sunt \u021b\u0103rani c\u00e2nd vine vorba de comunicare, dar sunt multe situa\u021bii care ar putea fi mediate de curieri dac\u0103 s-ar face o preg\u0103tire \u00een acest sens. Departamentele de rela\u021bii cu clien\u021bii \u00ee\u0219i consum\u0103 scuzele degeaba dac\u0103 nu se g\u00e2ndesc mai serios la abilit\u0103\u021bile angaja\u021bilor de rezolvare a conflictelor.<\/p>\n<p>Eu, de exemplu, evit s\u0103 lucrez cu curierii cu care am avut probleme. \u00cemi plac cei cu care lucreaz\u0103 eMag-ul (DPD, parc\u0103), pe care nu \u00eei doare m\u00e2na s\u0103 urce echipamente de 15. 000 de lei p\u00e2n\u0103 la etajul 3, cei de la Fan Curier Bac\u0103u care te sun\u0103 mereu cu jum\u0103tate de or\u0103 \u00eenainte \u0219i cei de la birourile Cargus Bac\u0103u, care se comport\u0103 cu tine de parc\u0103 ai fi cel mai important client.<\/p>\n<p><em>Sunt cet\u0103\u021bean european \u0219i nu abuzez de drepturile pe care cred c\u0103 le am.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se poate spune c\u0103 \u00een 2012 firmele de curierat au fost luate la \u021bint\u0103 de blogosfer\u0103. Nu cred c\u0103 suntem prea r\u0103i \u0219i nu se pune problema folosirii corecte a serviciului de curierat, ci, mai degraba, a respectului pentru client.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[272],"tags":[1969,429,8],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Problema curierilor din Rom\u00e2nia - Cristi Juverdeanu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Problema curierilor din Rom\u00e2nia - Cristi Juverdeanu\" \/>\n<meta property=\"og:description\" content=\"Se poate spune c\u0103 \u00een 2012 firmele de curierat au fost luate la \u021bint\u0103 de blogosfer\u0103. Nu cred c\u0103 suntem prea r\u0103i \u0219i nu se pune problema folosirii corecte a serviciului de curierat, ci, mai degraba, a respectului pentru client.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania\" \/>\n<meta property=\"og:site_name\" content=\"Cristi Juverdeanu\" \/>\n<meta property=\"article:published_time\" content=\"2012-12-26T17:24:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-12-26T17:29:06+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/juverdeanu.ro\/blog\/wp-content\/uploads\/2012\/12\/curierat-rapid-urgent-curier1-150x150.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cristi Juverdeanu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#website\",\"url\":\"https:\/\/juverdeanu.ro\/blog\/\",\"name\":\"Cristi Juverdeanu\",\"description\":\"F\\u0103c\\u0103tor de site-uri \\u0219i desf\\u0103c\\u0103tor de calculatoare.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/juverdeanu.ro\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania#primaryimage\",\"inLanguage\":\"ro-RO\",\"url\":\"http:\/\/juverdeanu.ro\/blog\/wp-content\/uploads\/2012\/12\/curierat-rapid-urgent-curier1-150x150.jpg\",\"contentUrl\":\"http:\/\/juverdeanu.ro\/blog\/wp-content\/uploads\/2012\/12\/curierat-rapid-urgent-curier1-150x150.jpg\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania#webpage\",\"url\":\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania\",\"name\":\"Problema curierilor din Rom\\u00e2nia - Cristi Juverdeanu\",\"isPartOf\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania#primaryimage\"},\"datePublished\":\"2012-12-26T17:24:30+00:00\",\"dateModified\":\"2012-12-26T17:29:06+00:00\",\"author\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#\/schema\/person\/59951c8ae086411a67c5fbc3c834a885\"},\"breadcrumb\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/juverdeanu.ro\/blog\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Problema curierilor din Rom\\u00e2nia\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#\/schema\/person\/59951c8ae086411a67c5fbc3c834a885\",\"name\":\"Cristi Juverdeanu\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#personlogo\",\"inLanguage\":\"ro-RO\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0ac17d404aa9aa5502284abef534633e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0ac17d404aa9aa5502284abef534633e?s=96&d=mm&r=g\",\"caption\":\"Cristi Juverdeanu\"},\"url\":\"https:\/\/juverdeanu.ro\/blog\/author\/cristi\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Problema curierilor din Rom\u00e2nia - Cristi Juverdeanu","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/juverdeanu.ro\/blog\/problema-curierilor-din-romania","og_locale":"ro_RO","og_type":"article","og_title":"Problema curierilor din Rom\u00e2nia - Cristi Juverdeanu","og_description":"Se poate spune c\u0103 \u00een 2012 firmele de curierat au fost luate la \u021bint\u0103 de blogosfer\u0103. 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