{"id":19006,"date":"2012-06-01T20:37:39","date_gmt":"2012-06-01T17:37:39","guid":{"rendered":"http:\/\/talentirosit.ro\/?p=19006"},"modified":"2012-12-14T22:21:55","modified_gmt":"2012-12-14T22:21:55","slug":"cum-sa-te-comporti-cu-un-client","status":"publish","type":"post","link":"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client","title":{"rendered":"Cum s\u0103 te compor\u021bi cu un client"},"content":{"rendered":"<p>F64 \u0219i Sprint Curier ne dau o lec\u021bie foarte bun\u0103 de management \u0219i de felul \u00een care trebuie s\u0103 te compor\u021bi cu un client. \u00cen acest articol voi prezenta pe larg continuarea&#160; la <a href=\"http:\/\/talentirosit.ro\/posmagi-muiati-pentru-curierii-bacaului\/\">situa\u021bia descris\u0103<\/a> \u00een prip\u0103 acum dou\u0103 zile.<\/p>\n<p>Zilele trecute am f\u0103cut o comand\u0103 de la F64 pentru un aparat foto \u0219i c\u00e2teva accesorii. Livrarea s-a f\u0103cut \u00een condi\u021biile pe care le-am specificat \u00een articolul anterior, undeva pe la ora 12. Problema mea nu era dat\u0103 de ora livr\u0103rii c\u00e2t de locul \u00een care aceasta urma s\u0103 fie predat\u0103 dac\u0103 nu sunam la sediul Sprint Curier din Bac\u0103u.<\/p>\n<p>Dup\u0103 ce s-a procesat \u00een totalitate comanda, am scris despre <a href=\"http:\/\/talentirosit.ro\/posmagi-muiati-pentru-curierii-bacaului\/\">comportamentul curierului<\/a>, dar nu voiam s\u0103 specific exact despre cine este vorba pentru c\u0103 \u0219tiu c\u0103 problema nu este specific\u0103 firmei de curierat c\u00e2t angaja\u021bilor din acest sector. <\/p>\n<p>De\u0219i nu le-am comunicat direct problema \u0219i nu i-am acuzat de fel, cei de la F64 monitorizeaz\u0103 conversa\u021biile online \u0219i m-au contactat telefonic a doua zi. \u0218i-au cerut scuze pentru situa\u021bia creat\u0103, fapt care m-a surprins pl\u0103cut \u0219i mi-au spus c\u0103 este dreptul meu s\u0103-mi spun p\u0103rerea. Cu ocazia asta m-am convins c\u0103 toate review-urile pozitive pentru F64 sunt meritate. <\/p>\n<p>Mai departe, am primit un email prin care mi s-a spus c\u0103 F64 a luat leg\u0103tura cu Sprint Curier Bucure\u0219ti, pentru c\u0103 situa\u021biile de genul acesta trebuie communicate la timp. De la Bucure\u0219ti, informa\u021bia a ajuns iar\u0103\u0219i la Bac\u0103u, de unde am fost sunat.<\/p>\n<p>A\u0219adar, ieri dup\u0103-amiaz\u0103 m-a sunat \u0219eful filialei din Bac\u0103u, care s-a recomandat ca fiind fost angajat \u00een poli\u021bie. Mi-a \u021binut o \u00eentreag\u0103 teorie despre cum eu nu am dreptate, c\u0103 nu am v\u00e2rsta prin care s\u0103-mi permit s\u0103 critic felul \u00een care ei \u00ee\u0219i presteaz\u0103 serviciile. A urmat apoi o istorie despre cum ar vrea s\u0103-l fereasc\u0103 Dumnezeu de o pensie de la mine, c\u00e2t sunt de nepoliticos, ce bun angajat este curierul \u0219i a\u0219a mai departe. A \u00eencheiat convorbirea cu mesajul: \u201eSper ca pe viitor s\u0103 nu mai lucra\u021bi cu Sprint Curier\u201d.<\/p>\n<p>Pentru c\u00e2teva ore am pus \u00een balan\u021ba diferen\u021ba de comportament fa\u021b\u0103 de client. Nu am mai dat telefon la Bucure\u0219ti s\u0103 le spun despre conversa\u021bia cu domnul de la Bac\u0103u pentru c\u0103 discu\u021bia avea s\u0103 evolueze \u0219i mai mult. Culmea, nici la v\u00e2rsta mea nu-mi permit s\u0103 pierd at\u00e2t de mult timp. <\/p>\n<p>Evident, n-aveam nici s\u0103 renun\u021b la serviciile unei firme pentru c\u0103 doi angaja\u021bi discut\u0103 cu un client ca \u0219i cum acesta ar fi o piedic\u0103 \u00een calea fericirii lor.<\/p>\n<p>Ast\u0103zi, Sprint Curier mi-a ar\u0103tat c\u0103 PR-ul joac\u0103 un rol important \u0219i \u00een firma lor. Dup\u0103-amiaz\u0103 am fost sunat de la Bucure\u0219ti s\u0103 mi se transmit\u0103 scuzele din partea managementului. Le-am povestit despre situa\u021bia ini\u021bial\u0103, precum \u0219i despre telefonul primit ieri. Oamenii \u0219tiu c\u0103 nu este \u00een interesul nim\u0103nui s\u0103 te apuci s\u0103 inventezi pove\u0219ti pentru a face r\u0103u unei companii cu care nu-mi amintesc s\u0103 fi colaborat dec\u00e2t \u00een foarte pu\u021bine cazuri. <\/p>\n<p>Este pl\u0103cut s\u0103 lucrezi \u0219i s\u0103 discu\u021bi cu oameni care \u00een\u021beleg problema \u0219i care \u00eencearc\u0103 s-o rezolve, nu s\u0103 o complice. De asemenea este p\u0103cat c\u0103 imaginea unei companii se poate degrada din pricina a doi angaja\u021bi care confund\u0103 orgoliul cu solu\u021bia.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>F64 \u0219i Sprint Curier ne dau o lec\u021bie foarte bun\u0103 de management \u0219i de felul \u00een care trebuie s\u0103 te compor\u021bi cu un client. \u00cen acest articol voi prezenta pe larg continuarea&#160; la situa\u021bia descris\u0103 \u00een prip\u0103 acum dou\u0103 zile. Zilele trecute am f\u0103cut o comand\u0103 de la F64 pentru un aparat foto \u0219i c\u00e2teva&hellip; <a class=\"more-link\" href=\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client\">Continu\u0103 lectura <span class=\"screen-reader-text\">Cum s\u0103 te compor\u021bi cu un client<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[272],"tags":[315,1828,1830,430,1648,1831],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cum s\u0103 te compor\u021bi cu un client - Cristi Juverdeanu<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cum s\u0103 te compor\u021bi cu un client - Cristi Juverdeanu\" \/>\n<meta property=\"og:description\" content=\"F64 \u0219i Sprint Curier ne dau o lec\u021bie foarte bun\u0103 de management \u0219i de felul \u00een care trebuie s\u0103 te compor\u021bi cu un client. \u00cen acest articol voi prezenta pe larg continuarea&#160; la situa\u021bia descris\u0103 \u00een prip\u0103 acum dou\u0103 zile. Zilele trecute am f\u0103cut o comand\u0103 de la F64 pentru un aparat foto \u0219i c\u00e2teva&hellip; Continu\u0103 lectura Cum s\u0103 te compor\u021bi cu un client\" \/>\n<meta property=\"og:url\" content=\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client\" \/>\n<meta property=\"og:site_name\" content=\"Cristi Juverdeanu\" \/>\n<meta property=\"article:published_time\" content=\"2012-06-01T17:37:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2012-12-14T22:21:55+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Cristi Juverdeanu\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#website\",\"url\":\"https:\/\/juverdeanu.ro\/blog\/\",\"name\":\"Cristi Juverdeanu\",\"description\":\"F\\u0103c\\u0103tor de site-uri \\u0219i desf\\u0103c\\u0103tor de calculatoare.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/juverdeanu.ro\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"ro-RO\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client#webpage\",\"url\":\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client\",\"name\":\"Cum s\\u0103 te compor\\u021bi cu un client - Cristi Juverdeanu\",\"isPartOf\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#website\"},\"datePublished\":\"2012-06-01T17:37:39+00:00\",\"dateModified\":\"2012-12-14T22:21:55+00:00\",\"author\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#\/schema\/person\/59951c8ae086411a67c5fbc3c834a885\"},\"breadcrumb\":{\"@id\":\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/juverdeanu.ro\/blog\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Cum s\\u0103 te compor\\u021bi cu un client\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#\/schema\/person\/59951c8ae086411a67c5fbc3c834a885\",\"name\":\"Cristi Juverdeanu\",\"image\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/juverdeanu.ro\/blog\/#personlogo\",\"inLanguage\":\"ro-RO\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/0ac17d404aa9aa5502284abef534633e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/0ac17d404aa9aa5502284abef534633e?s=96&d=mm&r=g\",\"caption\":\"Cristi Juverdeanu\"},\"url\":\"https:\/\/juverdeanu.ro\/blog\/author\/cristi\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Cum s\u0103 te compor\u021bi cu un client - Cristi Juverdeanu","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/juverdeanu.ro\/blog\/cum-sa-te-comporti-cu-un-client","og_locale":"ro_RO","og_type":"article","og_title":"Cum s\u0103 te compor\u021bi cu un client - Cristi Juverdeanu","og_description":"F64 \u0219i Sprint Curier ne dau o lec\u021bie foarte bun\u0103 de management \u0219i de felul \u00een care trebuie s\u0103 te compor\u021bi cu un client. \u00cen acest articol voi prezenta pe larg continuarea&#160; la situa\u021bia descris\u0103 \u00een prip\u0103 acum dou\u0103 zile. 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